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Performance Improvement Consultant

1 week ago

Manila, National Capital Region, Philippines LeadAdvisors Full time
What You Will Do:
  • Monitor and Analyze Key Performance Indicators: Track and analyze key performance indicators (KPIs) such as CSAT, AHT, FCR, SLAs, Sales Conversion, Call Abandonment Rate, etc.
  • Develop Reports and Present Insights: Develop daily, weekly, and monthly reports to assess operational performance and utilize data visualization tools to present insights to management.
  • Suggest Process Improvements: Conduct root cause analysis to identify process inefficiencies and recommend improvements.