High-Performance Operations Leader

1 day ago

Antipolo City, Calabarzon, Philippines beBeeOperations Full time $60,000 - $72,000
Technical Operations Specialist Role Overview

Join our team of experts to manage ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution.

  • Operational Ownership: Take full ownership of high-level monitoring for company operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.

Key Responsibilities:

  • Manage operational issues and improve system performance by conceptualizing new operational flows.
  • Lead cross-functional teams in diagnosing and resolving incoming technical issues, ensuring minimal disruptions to business operations.
  • Collaborate with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

Requirements:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Proven ability to detect root cause of incidents reported and provide analysis of solution design on a high level.
  • Product-oriented mindset with long-term risk prevention and mitigation strategies.
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.

Benefits:

  • Workplace flexibility with remote-first approach.
  • Opportunity to work on advanced technology products used by millions daily.
  • Continuous learning and professional growth opportunities.

For More Information:

Reach out to your Talent Partner or Hiring Manager to discuss this role further.

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