Technical Specialist

2 days ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱3,000,000 - ₱4,500,000
Job Description:

We are seeking a highly capable technical specialist to join our team. This role is a hybrid of technical support and quality assurance, designed to ensure our customers receive excellent support while our app maintains the highest level of reliability.

This involves handling complex issues escalated from our customer service team, investigating and resolving customer problems by reproducing issues, reviewing logs, and testing app flows, communicating clearly and empathetically with customers when needed, enabling internal support agents with clear explanations, fixes, and documentation, participating in pre-release QA cycles, testing app builds on both physical devices and simulators, running manual tests across key user journeys and edge cases, and helping design and maintain automated test suites.

Required Skills & Qualifications:
  • Strong English communication skills (written and verbal) – essential for both support and cross-team collaboration.
  • Previous experience in a consumer or business app environment.
  • Demonstrated ability to provide effective technical support or QA testing in a fast-moving software team.
  • Comfortable with on-device app testing (iOS/Android) and simulators/emulators.
  • Familiarity with test automation tools or willingness to learn.
  • Strong problem-solving mindset – able to explore, reproduce, and explain complex app issues.
  • Curious, detail-oriented, and proactive in improving both customer and internal team experiences.
What You'll Get:
  • Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
  • Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
  • Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

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