Training and Development Professional
5 days ago
Job Description
Cebu Pacific Air is seeking a highly motivated Training and Development Professional to join its customer experience team. As a key member of this team, you will be responsible for designing and delivering training programs to enhance customer-facing employee skills and knowledge.
Main Responsibilities
- Develop and implement comprehensive training programs to improve customer-facing employee performance.
- Conduct needs assessments to identify training requirements and develop targeted solutions.
- Deliver training sessions and workshops to customer-facing employees.
- Evaluate the effectiveness of training programs and make recommendations for improvements.
- Collaborate with cross-functional teams to ensure seamless integration of training initiatives.
Requirements
- Bachelor's degree in Education, Communications, or a related field.
- Minimum 2 years of experience in Training and Development roles, preferably in Customer Experience.
- Expertise in adult learning principles and quality assurance processes.
- Proficiency in Microsoft Office and other relevant software.
- Excellent communication and interpersonal skills.
- Ability to analyze data and identify trends.
- Strong problem-solving and critical thinking skills.
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