Senior Systems Technician

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnology Full time ₱3,500 - ₱5,500
Technical Support Professional Job Description

Job Overview: We seek a skilled Technical Support Professional to provide expert remote technical support and assistance to end-users, resolving complex hardware, software, and network-related issues efficiently.

  • Troubleshoot and resolve IT problems by identifying root causes and escalating issues to relevant authorities as needed to minimize downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with organizational policies.
  • Log, manage and respond to IT support tickets and inquiries via various channels, documenting solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to overall IT efficiency.

Required Skills and Qualifications:

  • Possess a Degree in Information Technology / Computer Science or a related field.
  • Minimum 3 - 5 years prior experience providing support in three or more areas: Windows, Microsoft 365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.

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