Fleet Operations Specialist

24 hours ago

Paranaque City, Calabarzon, Philippines beBeeAdministrative Full time $57,600

We are seeking a detail-oriented professional to join our logistics and fleet operations team. This role requires a customer service specialist skilled in CRM management, lead follow-up, and communication.

Responsibilities
  • Customer Service: Handle inbound and outbound phone calls with professionalism, addressing client inquiries and providing support.
  • CRM Management (HubSpot): Manage leads in HubSpot by updating statuses, tagging appropriately, and sending email campaigns or follow-ups based on client stage.
  • Email Follow-Ups: Draft and send timely, professional email responses to clients and leads.
  • Lead Coordination: Track and nurture leads through the pipeline, ensuring no opportunities are missed.
  • Research: Conduct research on vehicles, fleets, and industry-related information to support client needs and business operations.
  • Reporting: Maintain accurate records and provide updates on lead activity, customer interactions, and pipeline progress.
Qualifications
  • Experience in customer service, sales coordination, or CRM management.
  • Strong knowledge of HubSpot CRM (highly preferred).
  • Excellent communication skills with a customer-first attitude.
  • Strong organizational and multitasking skills.
  • Ability to research, analyze, and present information clearly.
  • Highly detail-oriented with strong follow-up skills.
  • Tech-savvy and comfortable working with online tools, email automation, and reporting systems.

This is a full-time role offering competitive benefits.

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