Quality Experience Expert

2 weeks ago

Imus, Calabarzon, Philippines beBeeQuality Full time ₱2,250,000 - ₱4,500,000
Quality Assurance Specialist

We are looking for a skilled Quality Assurance Specialist to join our team. The ideal candidate will have a strong background in quality assurance and customer experience analytics, with experience working with QA platforms and AI integrations.

This is a remote position, offering the flexibility to work from anywhere in the world. Our team is dedicated to driving innovation and improvement through data-driven analysis and automation.

The successful candidate will be responsible for evaluating support interactions, monitoring performance, and identifying opportunities for growth and improvement. They will also participate in calibration sessions to ensure consistent rating across various issue types in all support channels.

We offer a range of benefits, including:

  • A competitive salary
  • Flexible working arrangements
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment

The ideal candidate will have:

  • 3+ years of experience in quality assurance or customer experience analytics
  • Experience with QA platforms and AI integrations
  • Knowledgeable about AI/ML model evaluation frameworks and benchmarks
  • Familiarity with fundamentals of AI/ML-driven tools such as speech/text analytics, sentiment detection, and interaction scoring
  • Background in analyzing data of varying complexity
  • Problem-solving capabilities to create effective strategies to improve support quality
  • Experience communicating feedback and working knowledge of goal-setting practices
  • Success in managing simultaneous tasks requires considerable initiative and prioritization

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