Senior Quality Assurance Specialist
2 weeks ago
Job Title: Assistant Quality Assurance Manager
Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.
This role involves leading a team of quality assurance professionals who are responsible for ensuring that our clients receive high-quality services. The ideal candidate will have a strong background in quality assurance, excellent communication skills, and the ability to work collaboratively in a team environment.
Key Responsibilities:
- Develop and implement process improvements to enhance efficiency and customer satisfaction.
- Collaborate with supervisors, trainers, and other stakeholders to address quality issues and implement improvements.
- Analyze customer interaction data to identify trends and areas for improvement; ensure agents adhere to company policies, procedures, and regulatory guidelines.
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