Performance Enhancement Professional

5 days ago


Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time

Role Overview

The Quality Assurance Analyst will be responsible for monitoring and evaluating the performance of our associates, identifying areas for improvement, and providing recommendations for enhanced training materials.

This role requires strong analytical skills, excellent communication abilities, and a keen eye for detail.

The ideal candidate will have a passion for improving processes and ensuring exceptional customer experiences.

Key responsibilities include:

  1. Assessing associate performance through call monitoring and email reviews.
  2. Developing and implementing quality processes and procedures.
  3. Collaborating with senior management and operations teams.
  4. Conducting statistical analysis for incentive programs.
  5. Auditing client portfolios and notifying management of malpractice.


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