Customer Experience Improvement Professional

4 days ago


Iloilo City, Western Visayas, Philippines JobsAvenuePH Full time
Responsibilities

We are seeking a highly skilled professional to collaborate with our call quality team members and QA Manager to identify and streamline QA processes, implementing process standards that enhance service delivery and the customer experience. This includes:

  • Developing and enhancing evaluation programs targeted at account objectives, identifying root causes of problems, and providing actionable insights for performance improvement.
  • Utilizing Call Center Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance.


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