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Customer Experience Associate

1 week ago

Iloilo City, Western Visayas, Philippines Leonking Farmers Cooperative Full time

At Leonking Farmers Cooperative, we seek a Customer Experience Associate who will excel in creating memorable customer interactions and contributing to the success of our retail operations.

Responsibilities:
  • Provide exceptional customer service, addressing inquiries and resolving complaints professionally.
  • Assist customers in selecting products, offering expert advice and recommendations to drive sales and satisfaction.
  • Collaborate with the sales team to achieve sales targets, maintain accurate inventory records, and ensure seamless store operations.
  • Develop and maintain a comprehensive understanding of our products and services, staying up-to-date on promotions and offerings.

Requirements:

  • High school diploma or equivalent (preferred).

Experience:

  • Prior experience in retail, sales, or customer service is advantageous but not mandatory.

Skills and Competencies:

Customer Service Skills:

  • Strong communication and interpersonal abilities, with the ability to engage positively with diverse customers.
  • Persuasive and confident in upselling and promoting products, with a basic understanding of retail principles and sales techniques.

Technical Skills:

  • Familiarity with Point of Sale (POS) systems and cash handling procedures.
  • Basic computer literacy for stock management and reporting.

Organizational Skills:

  • Attention to detail for maintaining inventory accuracy and multitasking in a busy environment.