IT Infrastructure Support Professional
1 month ago
TASQ Staffing Solutions is seeking a highly skilled IT Infrastructure Support Specialist to join our team. This role involves providing technical support to clients, managing multiple priorities, and ensuring timely issue resolution.
Responsibilities:- Technical Support: Provide expert-level technical assistance to clients via various channels, including email, phone, and online portals.
- Prioritization and Time Management: Effectively manage competing priorities and meet service level agreements to ensure seamless client experiences.
- Troubleshooting and Problem-Solving: Troubleshoot and resolve complex application, network, and hardware issues in a timely manner.
- Collaboration and Communication: Work closely with internal teams to improve work processes and project deliverables while maintaining excellent communication with clients.
- Issue Tracking and Management: Monitor client issues, provide timely updates, and manage client expectations to ensure high levels of satisfaction.
- Education: Bachelor's degree in Computer Science, MIS, or a related field.
- Experience: Previous experience in tech support, troubleshooting, and IT systems is preferred.
- Key Skills: Strong communication, client service, and problem-solving skills are essential for success in this role.
- Technical Knowledge: Familiarity with web technologies (HTML, CSS, XML) and JIRA is a plus.
- Availability: Willingness to work shifts, including weekends and holidays, as needed.
We offer an attractive salary range of $60,000 - $80,000 per annum, depending on experience, location, and performance.
Benefits:TASQ Staffing Solutions provides a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
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