Hospitality Operations Specialist

1 week ago

Taguig, National Capital Region, Philippines beBeeInnovation Full time $60,000 - $100,000

At Cloudbeds, we're transforming hospitality. Our intelligently designed platform powers properties across 150 countries.

We help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners.

Absolutely remote team working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges.

As an Onboarding Coach, you will work with our clients on a daily basis to help implement our messaging platform and tailor it to the client's needs.

You'll play a vital role in bringing our motto "more reservations, happier guests" to life.

We are a close-knit and collaborative team, living this motto every day by working closely together to provide exceptional support and ensure a seamless onboarding experience for our customers.

Key responsibilities include:

  • Facilitate client onboarding, training, and ongoing support via video, phone, and email.
  • Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
  • Partner with Sales to define success, demonstrate ROI, and drive retention.
  • Build strong client relationships to encourage loyalty and promote product adoption.
  • Develop a deep understanding of Cloudbeds' products and customer needs.
  • Contribute to training materials and stay updated on system changes.

To excel as an Onboarding Coach, you must:

  • Communicate product offerings clearly and synthesize feedback for internal teams.
  • Share customer insights and opportunities across departments to drive alignment.
  • Manage multiple projects or accounts with strong organizational and proactive skills.
  • Empower clients to become self-sufficient during onboarding and beyond.
  • Deliver exceptional communication with empathy and a customer-focused approach.

Required skills and qualifications:

  • At least 1 year of hospitality experience in roles like Front Desk or Revenue Manager
  • At least 2 years of relevant industry experience in customer-facing roles

Bonus Skills to Stand Out (Optional):

  • English, Portuguese, Spanish, Thai or Tagalog
  • Project Management certification

Join a revolutionary technology company redefining what's possible in hospitality. We're a diverse team of elite engineers, AI architects, world-class designers, and hospitality veterans.

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