Senior Quality Assurance Specialist

2 days ago


Cavite City, Calabarzon, Philippines beBeeQuality Full time ₱800,000 - ₱1,200,000

Quality Assurance is at the heart of our organization.

We are seeking a diligent Quality Analyst to ensure adherence to quality standards and drive performance improvement. This role requires strong analytical skills, attention to detail, and excellent communication skills.

The ideal candidate will have experience in content moderation or customer experience, with a strong background in quality assurance.


Key Responsibilities:
  • Conduct daily quality audits to identify areas for improvement.
  • Monitor quality updates and communicate with internal teams.
  • Develop and publish job aids for new processes and updates.
  • Provide on-the-floor support and answer associate queries.
  • Publish QA performance reports to stakeholders.
  • Review QA disputes and escalate valid cases to clients.

Required Skills & Qualifications:
  • Strong analytical and decision-making skills.
  • Attention to detail and high standards for quality and compliance.
  • Effective communication and interpersonal skills.
  • Ability to work with digital platforms and QA tools.
  • Team player with a proactive mindset.

This position offers an opportunity to make a real impact on our organization's quality and performance.



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