Healthcare Customer Service Specialist

4 days ago


Bacolod City, Western Visayas, Philippines Gratitude Philippines Full time
Job Summary:
A Healthcare Customer Service Specialist with Cantonese bilingual skills is sought by Gratitude Philippines to provide exceptional customer service to members, family, providers, and caregivers regarding benefits and plan options.

About the Role:
This is a unique opportunity to utilize your Cantonese language skills to educate and support individuals in understanding their healthcare benefits and plans. As a key member of our team, you will be responsible for providing clear explanations, resolving issues, and escalating concerns as needed. Your ability to communicate effectively and empathetically will make a significant impact on our members' experiences.

Key Responsibilities:
* Educate members, family, providers, and caregivers about benefits and plan options
* Explain benefits and plan options accurately and clearly in person, via email, fax, or telephonically
* Provide follow-up with members to clarify issues, determine causes, and explain solutions
* Escalate appropriate member issues to management or other departments as required
* Participate in member-calling projects to support membership retention

Requirements:
* High school diploma or equivalent; bachelor's degree preferred
* Fluent in both Cantonese and English, currently residing in the Philippines
* At least 2 years of customer service experience, preferably in healthcare management and/or a call center setting
* Exceptional customer service skills, including verbal and written communication
* Strong active listening skills
* Ability to collaborate and be a team player
* Quick learner with ability to remain calm and courteous when handling upset members
* Familiarity with Centers for Medicare and Medicaid Services (CMS) regulations, preferred
* Proficiency with Microsoft Office (Word, Excel, Outlook)

Compensation:
The estimated annual salary for this role is around $35,000, commensurate with experience and qualifications. This figure may vary based on individual circumstances. We offer a competitive compensation package that includes benefits and opportunities for growth and development.

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