Customer Service Representative
2 days ago
As a Subject Matter Expert in our Customer Service team, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for handling inbound calls, emails, and chats in a fast-paced, high-volume call center environment.
Key Responsibilities:- Provide expert-level support to customers, addressing their queries and concerns related to our products and services.
- Route calls to other departments based on customer needs, ensuring seamless support and resolution.
- Manage escalations of customer issues, working closely with team members to resolve complex problems.
- Develop and maintain knowledge base articles, ensuring accurate and up-to-date information for customers.
- Collaborate with the team to achieve and maintain high levels of customer satisfaction and success.
- 2-4 years of experience in a retail ecommerce domain, with a strong understanding of customer service principles.
- Exceptional verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
- Strong computer skills, with proficiency in Microsoft Office, Google Workspace, and call center software.
- Team management experience, with the ability to lead and motivate team members to achieve high levels of performance.
- Flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize tasks effectively.
- High School diploma or equivalent.
- Experience in the retail domain, with a strong understanding of customer service principles.
- Bachelor's degree in a relevant field, such as business or communications.
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