Call Center Agent

5 days ago


Paranaque City, Calabarzon, Philippines Unity Communications Full time

We are seeking a highly skilled Call Center Agent to join our team at Unity Communications. As an offshore call center agent, you will be the friendly voice connecting with customers and managing interactions in Salesforce.

Key Responsibilities:

  • Maintain a positive, empathetic, and professional demeanor in all interactions with customers or field representatives while upholding the clients brand voice and values.
  • Collaborate closely with the onshore team to share best practices and utilize data-driven insights to enhance service delivery.
  • Provide first-level customer support through inbound/outbound calls, connecting with potential customers who have expressed interest in the clients painting services.
  • Assess customer needs during each call, offering detailed information about services available in their region and scheduling free estimate appointments to convert inquiries into booked appointments.
  • Record and manage customer interactions accurately using Salesforce and, when necessary, Hatch, ensuring every call is dispositioned and all follow-up actions are appropriately tasked.

What You Must Possess:

  • Proven experience in customer service, ideally in a call center setting, with a strong customer-centric and empathetic approach.
  • Adaptability and professionalism in interacting with a variety of customer personalities.
  • Exceptional verbal and written communication skills in English.
  • Naturalized or Near Native American Accent.
  • Strong multi-tasking abilities, detail orientation, time management, and problem-solving skills.
  • 1-3 years of customer service experience.
  • Proficiency in Salesforce or similar CRM systems.

Why Work with Us?

  • Competitive salary: $18-$22 per hour
  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more


  • Paranaque City, Calabarzon, Philippines Dynamic Outsource Solutions Inc. Full time

    Job DescriptionThe successful candidate will be responsible for overseeing daily operations, managing team performance, and ensuring the smooth running of our inbound call center. As a key member of our management team, you will play a crucial role in driving business growth and improving customer satisfaction.About the Role- Manage day-to-day operations to...


  • Paranaque City, Calabarzon, Philippines Unity Communications Full time

    We are Unity Communications, a people-centric call center services provider offering enhanced patient care. Our team emphasizes optimum and friendly engagement with patients, particularly during disputes. Our ultimate goal is to be the top contact hub for patients requiring urgent solutions to their account issues.Do you possess a similar mindset?The vacant...


  • Paranaque City, Calabarzon, Philippines Unity Communications Full time

    About the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in the Eastern Time Zone. As an offshore call center agent, you will be the friendly voice connecting with customers and managing interactions in Salesforce.Key Responsibilities:Mastery of clients business systems, technology, workflows, and standard...


  • Antipolo City, Calabarzon, Philippines Neksjob Full time

    We are looking for a skilled and motivated Call Center Representative to join our team at Neksjob. As a Customer Service Executive, you will be the first point of contact for our clients, providing exceptional service and support to ensure their needs are met.Job Description:As a Call Center Representative, your primary responsibility will be to handle...


  • Paranaque City, Calabarzon, Philippines Unity Communications Full time

    Unleash Your Potential as a Customer Service SuperstarWe are seeking a talented and charismatic Customer Service Representative to join our team. As an offshore call center agent, you will be the friendly voice connecting with customers and managing interactions in Salesforce.You will work Eastern Time hours, delivering top-notch services that make a real...


  • Paranaque City, Calabarzon, Philippines Linaheim Corporate Services, Inc Full time

    Job SummaryAs a Technical Support Associate at Linaheim Corporate Services, Inc., you will be the primary point of contact for customers seeking assistance with their inquiries and concerns. This role requires exceptional communication and problem-solving skills to provide timely and accurate resolutions.Key Responsibilities:Call Management and Accuracy:...


  • Paranaque City, Calabarzon, Philippines Neksjob Full time

    Neksjob Job OpportunityWe are seeking a highly skilled Customer Service Representative to join our team at our Sucat site.About the RoleThis is an exciting opportunity for individuals who enjoy providing excellent customer service and have experience working in a call center environment.The ideal candidate will be able to respond to incoming calls from...


  • Paranaque City, Calabarzon, Philippines Dynamic Outsource Solutions Inc. Full time

    Job DescriptionThe Technical Support Agent will be responsible for delivering high-quality technical assistance and resolving complex technical issues in a timely manner, ensuring exceptional customer satisfaction. This role involves receiving and addressing technical concerns via calls and SMS, as well as making outbound calls to follow up on technical...


  • Paranaque City, Calabarzon, Philippines Neksjob Full time

    About NeksjobNeksjob is a dynamic and innovative company that offers exciting career opportunities for individuals who share our passion for excellence. Job SummaryWe are seeking a highly motivated and experienced Call Center Representative to join our team. The ideal candidate will have a strong background in customer service, excellent communication...


  • Paranaque City, Calabarzon, Philippines Unity Communications Full time

    As a customer care professional at Unity Communications, you will be part of a dynamic team that offers people-centric call center services for enhanced patient care.We emphasize optimum and friendly engagement with patients, especially during disputes. Our ultimate goal is to be the top contact hub for patients requiring urgent solutions to their account...


  • Antipolo City, Calabarzon, Philippines Neksjob Philippines Full time

    We are looking for a highly skilled Customer Experience Specialist to join our team at Neksjob Philippines. As a Call Center Agent, you will be the primary brand advocate of the account you will be assigned to.About UsAt Neksjob Philippines, we pride ourselves on delivering outstanding support to the customers and clients of the world's biggest and most...


  • Paranaque City, Calabarzon, Philippines Neksjob Full time

    At Neksjob, we offer an exciting opportunity for individuals to grow their careers in customer service.About the RoleWe are seeking a skilled Customer Service Representative to join our team at our Sucat site. As a representative, you will be responsible for responding to incoming calls from customers, addressing their inquiries, and providing solutions to...


  • Paranaque City, Calabarzon, Philippines Port Net Logistics Inc Full time

    We are seeking a highly organized and detail-oriented Import Logistics Coordinator to join our team at Port Net Logistics Inc.Job SummaryThe successful candidate will be responsible for coordinating the import logistics process, ensuring seamless transportation of goods from overseas to domestic destinations.Main Responsibilities:Receive pre-alerts and...

  • IT Support Specialist

    4 weeks ago


    Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Full time

    Job SummaryWe are seeking a highly skilled IT Helpdesk Engineer to join our team at Strategic Networks Inc. as an IT Support Specialist.About the RoleThe ideal candidate will be responsible for monitoring tickets, performing initial checks and basic troubleshooting, assessing and assigning tickets to the appropriate support group, and monitoring nearing...


  • Paranaque City, Calabarzon, Philippines Ibex Global Solutions (Philippines) Inc. Full time

    Job OverviewWe are seeking a highly skilled and motivated Healthcare Account professional to join our team at Ibex Global Solutions (Philippines) Inc.Key ResponsibilitiesEnsure compliance with company systems, processes, and procedures in a multicultural environmentDemonstrate experience working with diverse teams and provide unbiased feedbackMeet deadlines...


  • Paranaque City, Calabarzon, Philippines Neksjob Full time

    About NeksjobWe are a dynamic company committed to delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions and fostering a culture of excellence.Job SummaryWe are seeking an experienced Customer Service Representative to join our Sucat site team. As a key member of our customer-facing team, you will be responsible...


  • Antipolo City, Calabarzon, Philippines Neksjob Full time

    We are seeking a highly skilled Technical Help Desk Agent to join our team at Neksjob. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues for our clients.**Job Overview**Neksjob is a leading provider of innovative solutions in the telecommunications industry. Our company...


  • Paranaque City, Calabarzon, Philippines Ibex Global Solutions (Philippines) Inc. Full time

    We are seeking a highly skilled and experienced Medical Account Representative to join our team at Ibex Global Solutions (Philippines) Inc. in Parañaque. As a Medical Account Representative, you will be responsible for ensuring compliance with company systems, processes, and procedures.Key Responsibilities:Demonstrate experience in working in a...


  • Paranaque City, Calabarzon, Philippines Ibex Global Solutions (Philippines) Inc. Full time

    Company OverviewIbex Global Solutions (Philippines) Inc. is a leading provider of innovative customer service solutions.Estimated SalaryThe estimated salary for this role is PHP 30,000 - 40,000 per month, depending on experience and qualifications.About the RoleWe are seeking highly motivated and experienced Inbound Customer Service Representatives to join...


  • Paranaque City, Calabarzon, Philippines Neksjob Full time

    Job OverviewNeksjob is currently seeking a Customer Service Representative to join our team in Paranaque. As a key member of our customer-facing team, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.Salary InformationWe offer a competitive salary of ₱19,029 per month, making it an attractive...