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Senior Advisor for Customer Growth

1 week ago

Cavite City, Calabarzon, Philippines Schneider Electric Full time
Job Description
As a Senior Customer Success Associate, you will focus on driving customer adoption and retention while identifying opportunities for growth. This role requires strong collaboration skills, attention to detail, and a passion for delivering exceptional customer experiences.

Your Key Responsibilities
  • Develop and execute strategies to drive customer adoption and expansion of our SaaS solutions.
  • Work closely with internal teams to identify and address customer pain points.
  • Provide training and guidance to customers on the effective use of our solutions.
  • Monitor customer satisfaction and implement process improvements to enhance the overall experience.
  • Identify and pursue cross-selling and upselling opportunities to drive revenue growth.