Customer Service Representative

1 month ago


Cagayan de Oro, Northern Mindanao, Philippines TORCH Solutions Full time

Job Opportunity: Customer Service Representative

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for a Telco Account in Cagayan de Oro. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

**Responsibilities:**

• Provide excellent customer service to clients through various communication channels
• Respond to customer inquiries and resolve complaints in a timely and professional manner
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed customer satisfaction targets and key performance indicators

**Requirements:**

• High school graduate or senior high school graduate
• With or without call center experience
• Willing to work on site
• Good to excellent English communication skills
• Willing to start immediately

**Perks and Benefits:**

• Competitive salary package
• Free HMO + leave benefits
• Exciting performance bonuses

**About Us:**

Torch Solutions is a leading provider of customer service solutions, dedicated to delivering exceptional service to our clients. We are committed to providing a positive and supportive work environment for our employees, and we are excited to welcome a new team member to our growing family.



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