Customer Service Representative

4 weeks ago


Cagayan de Oro, Northern Mindanao, Philippines Nezda Technologies Full time
Customer Service Representative Job Description

We are seeking a highly motivated and skilled Customer Service Representative to join our team at Nezda Technologies. As a key member of our customer-facing team, you will be responsible for providing exceptional customer experiences through effective communication and problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues

Requirements:

  • Good to excellent English communication skills
  • With or without BPO experience
  • At least high school graduate or college graduate
  • Willing to work full time and in shifting schedule
  • Computer literate and with good web navigation skills

Benefits:

  • Training paid
  • HMO with dependents
  • Rice allowance
  • 15% Night differential
  • Two days off Government mandated benefits

Supplemental Pay Types:

  • 13th month salary
  • Bonus pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

This is a great opportunity for newbies to gain experience and grow with our company. We offer a one-day hiring process and a supportive team environment.



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