Enhance Patient Experience as a Clinic Operations Specialist

1 day ago

Angeles City, Central Luzon, Philippines beBeePatientCoordinator Full time ₱45,000 - ₱63,000

Job Overview

This role is a vital part of our operational team, responsible for managing daily clinic operations in a remote work environment.

Key responsibilities include patient coordination, administrative support, customer service, medical records management, and technical support.

The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously.

Required qualifications include a high school diploma or equivalent, minimum 2 years of administrative experience, proficiency in Google Office Suite, telehealth platforms, and electronic health record systems, and a patient-centered approach.

Key Responsibilities:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly.
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What We Look For:

  • Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

Why Work With Us:

We are a rapidly growing startup that values operational efficiency and expanding access to transformative therapies. Our team is dedicated to enhancing member experiences and driving results. If you are energized by dynamic environments and motivated by ownership, we encourage you to apply for this role.

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