Food Service Operations Manager

4 weeks ago


Pasay, National Capital Region, Philippines Luo City Spa Club Full time
Job Summary

We are seeking an experienced Food Service Operations Manager to oversee the daily operations of our restaurant at Luo City Spa Club. As a key member of our team, you will be responsible for ensuring seamless service delivery, maintaining high standards of customer satisfaction, and driving business growth.

About the Role

The successful candidate will have extensive experience in managing restaurant operations, supervising staff, and leading teams to achieve exceptional results. Your ability to train and develop employees, manage conflicts, and implement operational improvements will be essential in this role.

Key Responsibilities

• Supervise shifts to ensure smooth restaurant operations
• Train new and current employees on customer service best practices, food safety procedures, and company policies
• Maximize customer satisfaction by responding promptly to complaints and resolving issues efficiently
• Create schedules for staff and track work hours and payroll data
• Appraise employee performance, providing constructive feedback to improve productivity and quality
• Interview and recruit new employees who align with our restaurant's culture and vision
• Manage daily front- and back-of-house operations, including ordering supplies, inventory management, food preparation, and compliance with health and safety regulations
• Analyze weekly, monthly, and annual revenue and expense reports to identify areas for improvement
• Implement cost control measures to reduce waste and increase profitability

Requirements

To succeed in this role, you will need:
• 3+ years of experience in restaurant management or a related field
• Proven track record of achieving sales growth and improving customer satisfaction
• Excellent leadership, communication, and problem-solving skills
• Ability to analyze data, identify trends, and make informed decisions
• Strong organizational and time management skills, with a focus on prioritizing tasks and meeting deadlines

What We Offer

In return for your hard work and dedication, we offer a competitive salary of $60,000 - $80,000 per annum, depending on experience, as well as access to ongoing training and professional development opportunities.

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