Digital Solutions Expert

2 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCustomer Full time ₱1,200,000 - ₱1,500,000

About this role:

This is a fully remote opportunity where you'll leverage digital tools to deliver fast, empathetic and solutions-driven support across languages and time zones.

We're looking for a proactive individual to deliver exceptional remote support for entrepreneurs and SMEs navigating business incorporation, accounting and compliance in Australia.

Our mission is to provide seamless onboarding, resolve inquiries with speed and empathy, and continuously improve client experiences through collaboration and problem-solving.

Key Responsibilities:
  • Multichannel Support:
    • Resolve customer inquiries via email, live chat and phone with a focus on speed and clarity.
    • Guide clients through Sleek's digital platforms (e.g. onboarding, document submissions).
  • Problem Solving:
    • Troubleshoot issues related to business incorporation, accounting and more, escalating to internal teams when needed.
  • Collaboration:
    • Work closely with Sales, Compliance, Corporate Secretary, Accounting and Tech teams to ensure seamless service.
  • Continuous Improvement:
    • Identify recurring customer pain points and suggest improvements to workflows or help center content.
Requirements:
  • Excellent communication skills: Outstanding English (written and spoken).
  • Tech Savvy: Experience with Zendesk, Aircall, Slack and Gmail is a strong plus.
  • Customer First Mindset: 4+ years in customer support (fintech, SaaS or professional services preferred).
  • Remote Ready: Self-motivated with a quiet workspace and stable internet connection.
Bonus Points:
  • Basic knowledge of Australia's business regulations (e.g. taxes, company filings).
  • Experience in a fast-paced startup/scale-up environment.

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