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Patient Support Specialist

1 week ago

Manila, National Capital Region, Philippines MedGrocer Full time

At MedGrocer, we strive to make a meaningful difference in the lives of millions of Filipinos through our digitally-enabled wellness and population health programs, telehealth services, and medical staff.

This role offers an exciting opportunity to collaborate with a diverse team on impactful projects, contributing to the improvement of physical and mental health outcomes.

As a Customer Experience Representative, you will be responsible for handling both inbound and outbound calls, providing patients with clear information about their healthcare benefits and facilitating their enrollment in disease management programs.

Working closely with cross-functional teams, you will ensure a seamless patient experience, meeting call quotas and exceeding expectations.

Key Responsibilities
  1. Outbound Calls:
  • Educate patients about their healthcare benefits and inform them about disease management program requirements.
  • Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders.
Inbound Calls:
  • Address patient inquiries via call, SMS, and email.
  • Work with different teams to follow through on patient requests.
  • Update patient records accurately.
Benefits

We offer a dynamic work environment that fosters personal and professional growth, along with opportunities for career advancement.