Patient Support Specialist, Manila

4 days ago

Manila, National Capital Region, Philippines Eucalyptus Full time

Healthcare is usually slow and boring. But changing the healthcare experience is hard – and we're gonna need all the help we can get…

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world's biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software and Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We've raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We're looking to continue building our team of executional weapons who are passionate about healthcare, aren't afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you'll be doing):

  • Support our clinics' patients through a range of conditions, via email and phone
  • Support our markets in rotating shifts
  • Collaborate remotely and liaising with our doctors, pharmacies and delivery partners
  • Identify opportunities to improve our products, processes or service
About you (Who you are):
  • You're a natural team player
  • You love supporting customers through tricky situations
  • You are fantastic at anticipating other people's needs
  • You love learning about new industries and new skills
  • You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc.).
  • You have an interest in healthcare and wellness, and/or experience in the healthcare space or allied services
  • You have strong written and verbal communication skills are a must, and the ability to use a range of tones of voice to interact with customers
  • You have familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
  • You are willing to work a late mid-shift schedule between 2 PM -1 AM or 6 PM - 3 AM Manila time, with no fixed weekend off
  • Experience in a healthcare company is a plus.
  • Experience in quality assurance and process assurance is a plus.
  • Experience handling English phone lines is a plus.
Why you should join Euc
  • Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You'll get to stretch yourself every day and work amongst people who care deeply about our patients. You'll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.
  • We'll have your back when you need us the most - You'll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick, maternal/paternal, compassionate, and vacation leave. Personal health days leave and budget to encourage you to take care of your well-being. A reliable health insurance provider accredited by major hospitals, clinics, and diagnostic centers nationwide, plus coverage of up to two dependents. Standard employer share for statutory benefits (SSS, PhilHealth, and HDMF), and 13th month pay. Also, transportation allowance to support your expenses when reporting to our Makati office.
  • We will invest in your career - You'll get access to an annual professional development budget and additional leave credits, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows.
  • We are all owners - You'll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling.
  • We move at incredible speed - You'll work with teammates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high-quality outcomes faster than our competitors. You'll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn't have it any other way.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.
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