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ERP Pro Software Associate

1 week ago

Manila, National Capital Region, Philippines Tyler Technologies, Inc. Full time
About the Role

This is an entry-level position that offers significant room for career growth and development. As an ERP Pro Software Associate, you will work closely with our clients to provide consultative support and troubleshoot issues related to our utility billing and citizen services products.

Duties and Responsibilities
  1. Provide inbound support via chat, email, and phone to resolve client inquiries and problems
  2. Analyze data reports, forms, and web technologies to determine resolution paths
  3. Collaborate with experienced team members to resolve complex issues
  4. Use Tyler's client management system to document and track client issues
Qualifications
  • Bachelor's degree in a related field or equivalent experience
  • Excellent decision-making and problem-solving skills
  • Strong analytical and communication abilities
  • Knowledgeable with Microsoft Office