ERP Software Support Analyst

1 week ago

Manila, National Capital Region, Philippines Wee Community Developers, Inc. Full time

About the role

Here in Wee Community Developers, Inc., an ERP Software Support Analyst plays a critical role in the digital backbone of a real estate developer company by ensuring the smooth functioning, troubleshooting, and optimization of the Enterprise Resource Planning (ERP) system. The ERP system integrates core business processes such as sales, accounting, finance, procurement, documentation, inventory, project management, and human resources — making the analyst a vital link between the system, users, and overall business operations.

What you'll do

  1. Monitor and respond to open tickets submitted through an incident management system within the agreed Operational Level Agreement.
  2. Prioritize and handle service requests and incidents.
  3. Troubleshoot and escalate alerts that cannot be resolved to 3rd party maintenance support team.
  4. Progress issues and provide relevant information for troubleshooting or for clarification.
  5. Test and verify fixes on test system prior to deployment in live system.
  6. Work collaboratively with Project Manager and Department Heads on change requests, managing issues and establishing priorities.
  7. Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
  8. Identify opportunities for process improvement and contribute to departmental initiatives.
  9. Ensure the performance of daily health checks of the applications, scripts, and infrastructure by I.T. department.
  10. Responsible for installing, configuring, and administering application servers.
  11. Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.
  12. Document software support activities thoroughly, accurately, and in a timely manner.
  13. Develop and maintain effective relationships with third-party vendor support teams and other stakeholders.
  14. Assist Project Manager in other ERP related activities such as training, creation and updating of documentation and data setup.
  15. Assist Project Manager in other tasks as needed.

What we're looking for

  1. Graduate of Bachelor of Science in Computer Science, Information Technology, or any related field.
  2. With at least four (4) years of related working experience.
  3. Excellent communication skills and a team player.
  4. Highly organized, service and detail-oriented, and able to multitask.
  5. Excellent analytical, problem-solving, and management skills.
  6. Proficient in the use of Microsoft Office applications.
  7. Willing to start as soon as possible.

What's in it for you?

At WCDI, you'll enjoy countless moments of connection and fun during your journey with us — along with a stack of benefits designed to support your success both at work and beyond.

  1. Competitive Compensation Package.
  2. Full-time/Permanent Employment.
  3. 40/hr Workweek Schedule.
  4. Flexible schedule for employees pursuing higher education.
  5. 12 Annual Vacation Leave; convertible to cash if unused.
  6. 12 Annual Sick Leave; convertible to cash if unused as well.
  7. Medical Health & Dental Benefits.
  8. Annual Performance Bonus.
  9. Annual Perfect Attendance Benefits.
  10. Salary loan with 0% interest and flexible payment terms.

There's a lot of engagement activities, too

  1. Sportsfest (Badminton, Basketball, Volleyball, Wall-Climbing, Mobile Legends Tournament, etc.).
  2. Mooncake Festival; Dice Game.
  3. Annual Teambuilding/Outing.
  4. Family Day.

We appreciate diverse talents and unique experiences — and we're excited to hear your story
Apply now and start your #BeyondOrdinary journey with us

#J-18808-Ljbffr

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