Shipping Claims Specialist

15 hours ago


Makati City, National Capital Region, Philippines beBeeClaim Full time ₱800,000 - ₱1,200,000
About the Role

The Voyage Claims Advisor will join Shell Trading & Supply as a Night Shift role in Manila. The team provides Demurrage and Post Deal Expense claim analysis, defense, pursuit, advice, and settlement on behalf of companies within the North American business.

Key Responsibilities
  • Maintain and prioritize a portfolio of claims daily, ensuring timely and accurate processing.
  • Proactively calculate, prepare, and negotiate claims to minimize exposure to entities. Submit recovery claims before time bar deadlines. Investigate voyage events and compare them against contractual terms.
  • Ensure timely payment of approved claims, adhering to internal approval and settlement procedures.
  • Work closely with the trading desk to align on objectives, share exposure insights, and support decision-making.
  • Ensure all claim-related activities are accurately reflected in financial and trading systems, including P&L impact.
About You
  • Bachelor's degree or equivalent professional experience
  • Ability to manage exceptions — effectively handle situations that deviate from established processes.
  • Process improvement expertise — success in identifying opportunities to streamline workflows and reduce risk exposure.
  • Commercial awareness — ability to make decisions and take actions that support strategic goals.
  • Strong interpersonal skills — build and maintain productive relationships across teams and stakeholders.
  • Proficiency with systems such as Endur, RADAR, eCAP, Salesforce, and SAP.
  • Knowledge of shipping, trading, and supply chain processes.


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