Leadership Role: Quality Assurance Specialist

2 days ago


Iloilo City, Western Visayas, Philippines beBeeQuality Full time $60,000 - $90,000
Job Title: Quality Assurance Leader

As a key player in our mission to redefine the future of work, we are seeking an exceptional Quality Assurance Leader to drive excellence in client interactions and team performance.

The ideal candidate will possess strong leadership skills, analytical thinking, and the ability to translate data into actionable solutions. They will be responsible for ensuring that every client interaction reflects our commitment to world-class quality.

About the Role:
  • Leverage quality-focused initiatives to reduce churn and improve client retention.
  • Develop and implement effective QA processes, coaching, and corrective action planning.
  • Lead and manage high-performing teams to achieve company goals.

Requirements:
  • Bachelor's degree in Business Administration, Human Resource Management, Organisational Development, Education, or a related field.
  • Solid work experience as a Quality Manager or Training & Quality professional in a BPO, managed services, or tech/startup environment.
  • Proven success in reducing churn or improving client retention through quality-focused initiatives.

What We Offer:
  • Bonuses based on performance.
  • Annual salary appraisal.



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