Caregiver Advocate

We are on a mission to make family caregiving possible. Family care is one of the most important and unsolved challenges of our time. Millions of Americans are family caregivers for loved ones without pay, tools, or support.

Our goal is to train and employ family caregivers so they can get paid for the care they already provide at home. We aim to build a tech-powered platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide.

We're looking for passionate and empathetic individuals who share our vision. This is not your typical sales or customer success position. Instead, you'll be working with real families with real human problems. Your role is to empower underserved families to take the transformative step of accessing care.

• You will collect, review, and accurately track required documentation from caregivers and families.
• Conduct outbound calls and respond to inbound inquiries, providing clear guidance to families throughout the documentation process.
• Manage a high volume of daily phone interactions, demonstrating professionalism, empathy, and efficiency.
• Verify that all documentation is accurate, complete, and compliant with state regulations and Medicaid/Medicare requirements.
• Communicate effectively and compassionately with families via phone, text, and email to ensure a supportive experience.
• Maintain well-organized records, monitor upcoming expirations, and send timely reminders to prevent lapses.
• Partner with onboarding, credentialing, and family support teams to ensure a seamless process for families and caregivers.

• Extensive experience in customer service, administrative support, or healthcare-related roles is essential.
• Proven ability to manage high-volume inbound and outbound calls in a fast-paced environment.
• Strong organizational skills with exceptional attention to detail in document review and tracking.
• Clear, professional communication skills, both verbal and written.
• Proficiency with CRM systems, shared drives, and/or document management tools.
• Ability to handle multiple priorities, manage follow-ups, and consistently meet deadlines.
• Compassionate, patient, and empathetic approach when supporting families and caregivers.

• Families First: We redefine healthcare by treating parents and children with respect and dignity.
• Urgency with Precision: We match the urgency of families with our own speed and excellence.
• Relentlessly Resourceful: As an ambitious startup, we adapt quickly and solve challenges with creativity.
• Purpose with Positivity: We take our mission seriously while never losing sight of the people behind the work.
• Driven to Redefine What's Possible: We challenge outdated systems and find smarter, more compassionate ways to deliver care.

As a member of our team, you'll enjoy competitive compensation packages that reflect the value you bring. You'll also have access to generous paid time off, team bonding opportunities, and growth opportunities to build your leadership skills.