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Account Management Professional

1 week ago

Taguig, National Capital Region, Philippines Tyler Technologies Full time

Tyler Technologies helps governments become more efficient and responsive to citizens. As an Account Management Professional, you will focus on delivering exceptional client experiences with our ERP Pro School Suite.

Main Responsibilities
  • We interact with clients to understand their needs, current statuses and updates on issues.
  • Coordinate with internal teams to provide prompt support to clients.
  • Develop a deep understanding of client temperaments and preferences.
  • Foster open communication with clients to address concerns and deliver solutions.
  • Work closely with the Software Support Director to ensure smooth collaboration.
  • Allocate time to learning product roadmaps and features.
  • Help clients document operational best practices.
  • Embody the company's values and represent Tyler Technologies positively.
Key Requirements
  • A related degree or equivalent experience; 2-4 years of customer service/success experience.
  • Excellent planning, organizational and time-management abilities.
  • Proven ability to work effectively under pressure.
  • Self-driven, proactive and flexible.
  • Proficient in Microsoft Office applications.