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Clinical Monitoring Specialist

2 months ago

Manila, National Capital Region, Philippines Rippedboxstation Full time
Job Title: Customer Execution and Clinical Monitoring Specialist

Rippedboxstation is seeking a highly skilled Customer Execution and Clinical Monitoring Specialist to join our team. In this role, you will be responsible for ensuring the smooth execution of clinical monitoring services for our patients.

Key Responsibilities:
  • Screen patients for Medicare and insurance eligibility to receive RPM, CCM, RTM & PCM services.
  • Welcome patients to the RPM program and educate them on how to use the monitoring device.
  • Set up monitoring devices in the remote monitoring system and track delivery of devices from the manufacturer to the patient's home.
  • Support device delivery and ensure timely completion of clinical minutes and notes each month.
  • Store and transmit patient consent forms and add consented patients to the software platform.
  • Comply with all HIPAA guidelines and maintain the confidentiality of clients and patients.
  • Perform duties within the scope of practice approved by the state in which the patient is located.
  • Provide utilization management and quality improvement in accordance with utilization policies and processes.
Requirements:
  • 3+ years of experience in customer service in healthcare.
  • Experience with electronic medical records and healthcare monitoring devices.
  • Possesses planning, organizing, conflict resolution, negotiating, and interpersonal skills.
  • Strong interpersonal, communication, and teamwork skills.
  • Proficient with Microsoft Office programs including Word, Excel, and ability to learn proprietary programs.
  • Independent problem identification/resolution and decision-making skills.
  • A nursing or clinical degree.
  • Knowledge of legal and ethical issues related to patients' rights and care delivery.

Rippedboxstation offers a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.