Expert Restaurant IT Technician

1 week ago

Pasig, National Capital Region, Philippines beBeeInformation Full time ₱35,000 - ₱50,000
Technical Support Specialist

Seeking a skilled Technical Support Specialist to provide timely and effective technical assistance to restaurant operations. This critical role ensures smooth IT system functioning across multiple venues, especially during trading hours.

The ideal candidate will work remotely to support various IT systems and platforms, with occasional on-site visits as needed. Excellent opportunity for problem-solvers who thrive in fast-paced environments and enjoy supporting hospitality teams.

  • Provide real-time technical support to restaurant teams during business hours, including evenings and weekends
  • Utilize remote tools (e.g., TeamViewer) to troubleshoot and resolve technical issues
  • Maintain and update POS menus, item settings, modifiers, reservation systems, and online platforms (Google Business Profile, Facebook)
  • Diagnose and resolve issues related to POS errors, printer malfunctions, delivery platform connectivity (Uber Eats, Menulog, DoorDash), and online reservation systems (Quandoo, SevenRooms)
  • Communicate effectively with external vendors and platform support teams
  • Document support cases and maintain an internal knowledge base of common issues and solutions

Required Skills:

  • Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs)
  • Experience with hospitality technology platforms, including POS and online booking systems
  • Proficiency with remote support tools such as TeamViewer
  • Strong communication and interpersonal skills to support non-technical users patiently and clearly
  • Highly organized and capable of managing multiple tasks independently

Benefits:

  • HMO coverage available for eligible locations
  • Permanent work-from-home setup
  • Immediate start available
  • Steady freelance opportunity

Additional Details:

  • Seniority level: Not Applicable
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: Staffing and Recruiting

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