Automotive Technical Assistance Agent

1 week ago

Pasig, National Capital Region, Philippines beBeeAutomotive Full time ₱6,000,000 - ₱8,500,000
Job Title:

Automotive Technical Support Specialist

About the Role

This position involves providing expert technical assistance to automotive technicians, focusing on diagnosing and resolving complex issues related to vehicle performance and repairs.

Key Responsibilities
  • Technical Support: Assist customers and technicians in identifying and addressing vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using a CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet high standards and contribute to overall customer satisfaction.
Requirements
  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience
  • Certifications: State or ASE Certified
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service or related fields is also preferred.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies is a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.
Benefits
  • Flexibility in work arrangements, prioritizing collaboration while supporting wellbeing, productivity, individual work styles, and life circumstances.
  • Opportunity to leverage expertise and make meaningful contributions to product improvements.
About the Company

We prioritize fostering an inclusive environment where everyone can thrive.

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