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IT Administrator Coordinator

2 weeks ago


Manila, National Capital Region, Philippines Emerson Electric (Asia) Limited - ROHQ Full time

At Emerson Electric (Asia) Limited - ROHQ, we're driven by innovation and a passion for continuous improvement. As an IT Service Liaison Administrator, you'll play a vital role in enhancing our IT services support model. Working within an ITIL-aligned organization, you'll develop your technical and customer service skills while gaining experience in ITIL processes.

To excel in this role, you'll need:

  • A Bachelor's degree in any IT-related field or relevant work experience in lieu of formal education.
  • Excellent communication, presentation, and negotiation skills to effectively collaborate with stakeholders.
  • Knowledge of ServiceNow and Service Desk best practices to streamline processes.
  • Familiarity with ITIL Services management methodology to drive improvements.
  • Strong analytical skills to derive insights from data.

Preferred qualifications that set you apart include project management experience.

In this role, your responsibilities will be:

  • To coordinate the implementation of service improvement initiatives and gather necessary information for effective IT Services support.
  • To conduct regular meetings with IT service owners and application owners to discuss performance, identify areas for improvement, and facilitate open discussion.
  • To ensure seamless onboarding of new acquisitions or services to the Service Desk and ITSM platform by configuring pertinent requirements.
  • To monitor and manage the team's support tickets queue, ensuring consumer concerns are properly addressed.
  • To act as the data steward for foundational data quality, crucial for workflow automation and data analysis.
  • To assist in configuring various ITSM tool setups, including assignment groups, configuration items, routing logics, and catalog items.

You'll be a strong candidate if you have a results-driven approach, enthusiasm for learning, and the ability to work independently. You should also be innovative in problem-solving, proficient in communicating ideas, and able to collaborate with people at all levels.