Advanced IT Infrastructure Professional

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnicalOperations Full time ₱6,000 - ₱7,200
Job Opportunity

We are seeking a highly skilled Technical Operations Specialist to join our team.

This individual will play a pivotal role in managing ongoing escalations and investigations, ensuring seamless communication with stakeholders during issue resolution, conceptualizing new operational flows and guaranteeing the smooth operation of all company products.

  • Operational Excellence: Ensure streamlined processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities.
  • Strategic Project Leadership: Support and lead strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution.

Requirements:

  • At least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.
  • Ability to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • Product-oriented mindset: Focus on long-term risk prevention and mitigation strategies.
  • Comfortable with investigating into complex SQL queries and relational databases.
  • Ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • Experience with Jira and Prometheus, Grafana, New Relic or other monitoring tools is a plus.
  • Fluent English language skills and ability to unravel complexity in a simple and understandable manner.
  • Analytical, independent, and tech-savvy individual who is comfortable with fast-paced environments and heavy context switching.

Work Environment:

The ideal candidate is based in Berlin/Germany or SEA region.

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