
Customer Experience Associate
2 days ago
Job Title: Customer Service Representative
Location: Remote
Employment Type: Full-Time
Work Hours: 9AM-5PM EST
Job Overview:
We are seeking a detail-oriented professional to handle customer inquiries and provide exceptional support. The ideal candidate will have strong written and verbal English communication skills, with the ability to effectively communicate with customers.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and phone
- Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns
- Maintain accurate records of customer interactions and issues
- Coordinate with other teams to resolve customer concerns efficiently
- Provide a positive shopping experience by ensuring courteous and effective communication
- Assist in resolving charge disputes and processing refunds when needed
Qualifications:
- Excellent written and verbal English communication skills
- Previous experience in customer service or a related field
- Strong understanding of customer service etiquette, with a professional and empathetic approach
- Ability to comprehend and apply policies accurately
- Proficiency in email management tools and basic CRM software
- Strong organizational and problem-solving skills
- Ability to multi-task and handle customer inquiries with efficiency
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