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Liaison Collector

1 month ago

Davao City, Davao, Philippines FREELANCE BOOKKEEPING services Full time

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Job DescriptionEmployee Recognition and Rewards

Commission

Description
  • The Liaison Collector acts as a key intermediary between customers with outstanding payments and the company. This role requires a delicate balance of firmness and empathy, focusing on building relationships with customers to facilitate timely payments while preserving goodwill. The Liaison Collector will investigate account discrepancies, negotiate payment plans, and accurately document all communication.
Requirements
  • Excellent communication and interpersonal skills, with an emphasis on active listening and empathy
  • Strong negotiation and problem-solving abilities
  • Proficiency in basic accounting principles and practices
  • Experience with collections software and customer relationship management (CRM) systems
  • Ability to work independently and manage a high volume of accounts
  • Knowledge of relevant laws and regulations pertaining to debt collection (e.g., Fair Debt Collection Practices Act)
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