Senior Digital Operations Manager

3 days ago

Iloilo City, Western Visayas, Philippines beBeeProfessional Full time $80,000 - $100,000
Delivery Manager

As a seasoned delivery professional, you will oversee the successful execution of multiple client projects across web, mobile, and e-commerce platforms.

  • Manage and mentor a team of project managers to deliver projects efficiently.
  • Coordinate with design, development, and QA leads to ensure resource alignment.
  • Track timelines, milestones, blockers, and proactively escalate risks when necessary.
  • Serve as a key client contact for delivery-related updates, check-ins, and issue resolution.

This role requires strong leadership skills, excellent communication, and the ability to work under pressure. If you have experience in digital operations and can scale your delivery processes with business growth, we would like to hear from you.

What You'll Own:

Day-to-Day Delivery:
• Client communication: Handle daily project updates and delivery discussions (working alongside project managers).
• Project success: Ensure clients are happy - expectations set in the beginning are met, risks are managed and mitigation plans are enacted, projects finish on time (shared responsibility with PMs); own delivery health checks and processes across project portfolio.
• Resource planning: Prioritize and coordinate resources across project managers to mitigate impact of reallocation or resource changes.

Team Leadership:
• PM development: Mentor project managers and handle performance reviews.
• Process improvement: Find better ways to deliver projects and support the team.

Client Relationships:
• Delivery partnerships: Build strong working relationships with clients (alongside leadership for bigger picture).
• New client setup: Help new clients understand how we work and what to expect, establish success metrics based on what they need from the get-go.

Documentation and Planning:
• Project documentation: Create and approve scope of work (SOWs) with help from PMs.
• Performance tracking: Keep track of delivery performance metrics.

Success Measures:

60-Day Goals:
• All PMs demonstrating improved client responsiveness and delivery consistency.
• Clear delivery metrics and reporting established.
• Leadership team freed from day-to-day delivery operations.

90-Day Goals:
• Client satisfaction scores consistently above 4 out of 5 for delivery.
• Project delivery on-time rate above 90%.

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