Operational Data Expert

Help us bring people and businesses together. Our SaaS platform enables multi-location brands to boost their online presence in a rapidly evolving world.

The Past, Present & Future

Our company was founded in 2013 by two friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.

The Present: We're on a mission to put every single business on the map, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our clients get found online and connect with customers through search, discovery, engagement and conversion.

The Future: We're a growing company with a bright future. We have established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and it's setting us apart in the market. Our agentic AI 'UB-I' moves us from features and functions to business outcomes. UB-I will work 24/7 to optimize location performance, driving engagement, visibility and, most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our clients to reach theirs in this new era.

Role Description:

As an Operational Data Expert, you will serve as a bridge between data operations specialists and senior data operations specialists. Your role will be to manage complex data tasks, mentor junior team members, and contribute to process improvements to ensure data accuracy and client satisfaction.

Responsibilities:

1. Oversee and execute complex data manipulation tasks, ensuring adherence to established guidelines and best practices.
2. Provide expert assistance to clients on location data using proprietary tools, addressing advanced issues and ensuring high levels of client satisfaction.
3. Conduct thorough audits on listing data to maintain accuracy and quality standards, identifying areas for improvement and implementing corrective actions.
4. Conduct quality assurance (QA) reviews of team outputs
5. Collaborate with senior team members to develop, refine, and document best practices aimed at enhancing team efficiency and effectiveness.
6. Support the development of junior team members by sharing knowledge, providing guidance, and assisting in training initiatives.
7. Ensure timely completion of deliverables, consistently meeting or exceeding service level agreements (SLAs) and personal performance targets.

Requirements:

• A professional with 3-4 years of experience in data operations, quality assurance, data entry, or a related field.
• Demonstrated ability to handle complex data discrepancies and provide clear, effective solutions.
• Strong proficiency in English, including written, spoken, and reading skills, with the ability to convey complex information clearly.
• Excellent ability to manage multiple deliverables within tight deadlines.
• Advanced knowledge of Google Sheets and other data management tools is a plus.

What We Offer:

A Mission With Meaning And Purpose

At our company, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they're some of the most recognizable businesses in the world.

A Truly Human Culture

We're famous for our culture. Our team lives by our values. We're open, collaborative risk-takers with a whole lot of passion and grit.

Flexibility To Fit Your Lifestyle

Want to come to an office for collaboration? We've got space for you in several locations. Prefer to work remotely? Fine by us. Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.

A Piece Of The Pie

Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all team members are part of our long-term incentive program through VSOP/ESOP.

Emotional And Intellectual Connection

Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Team members share a LOT of hobbies. Whatever you're into – reading books, baking, heavy metal, fostering kittens . . . you'll find kindred spirits on our team.

Health And Wellness

We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

All-Access Pass

Get immersed in our company from day one. Your onboarding is packed with a deep dive into our values, insights into all departments and a chance to ask leadership anything. We come together monthly for our town hall and product showroom so you're always in the know.

Everyday Growth

We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback and a Leadership Academy to make sure leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning fund program reinforcing our commitment to fostering a culture of continuous learning.

Top-Of-The-Line Tech

MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.

Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will be carefully reading your profile and can't wait to hear from you.

At our company, we believe inclusion unlocks the potential of diversity. It's right there in our number one core value – Grow Together. Sure, we're over 400 unique people with over 50 nationalities working in 30 different countries, but we're all team members. That means we're collaborative, open-minded and assume positive intent in everything we do. We don't judge, and we don't exclude.

Our flexible ways of working are designed to make sure each and every team member belongs and thrives, no matter their background, abilities, or lifestyle. We don't just think inclusion makes us stronger, we KNOW it.