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Service Delivery Lead
1 week ago
Job Title: Service Delivery Lead
About Nezda Technologies, Inc.We are a leading provider of innovative technology solutions. Our mission is to deliver exceptional service and exceed customer expectations.
JOB SCOPE
- Participate in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.
- Develop required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
- Own coordination of technical activities with own engineering teams and client teams
- Own technical (solution) implementation and technical delivery: quality, utilization, resource assignments
- Develop scope and budget for delivery projects
- Passionately deliver client milestones and SLAs – be it support / maintenance programs or development work
- Oversee daily activities of delivery team and provide direction and guidance as needed
- Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team
- Drive process consistency and excellence in delivery across projects and accounts.
- Responsible for conducting Delivery reviews, identify opportunities for continuous improvement and own client CSAT and NPS scores
- Develop process improvements to achieve cost effectiveness and time saving
Required Skills and Qualifications:
- College or University Graduate of any course.
- ITIL / Agile (Any) Certified.
- Hands-on experience with software development
- Excellent communication skills
- Problem-solving aptitude
- Experience in leading a team and stakeholder management.
- PMP / Prince 2 Certified / MBA
- Technology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics, TCOE, etc.)
- Lean Six Sigma