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Service Delivery Lead

1 week ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

Job Title: Service Delivery Lead

About Nezda Technologies, Inc.

We are a leading provider of innovative technology solutions. Our mission is to deliver exceptional service and exceed customer expectations.

JOB SCOPE

  • Participate in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.
  • Develop required KPIs of project and/or resources and ensure that those KPIs are consistently met and reported to the client.
  • Own coordination of technical activities with own engineering teams and client teams
  • Own technical (solution) implementation and technical delivery: quality, utilization, resource assignments
  • Develop scope and budget for delivery projects
  • Passionately deliver client milestones and SLAs – be it support / maintenance programs or development work
  • Oversee daily activities of delivery team and provide direction and guidance as needed
  • Support technical interfaces and design activities for customers in conjunction with Project Manager from the regional delivery team
  • Drive process consistency and excellence in delivery across projects and accounts.
  • Responsible for conducting Delivery reviews, identify opportunities for continuous improvement and own client CSAT and NPS scores
  • Develop process improvements to achieve cost effectiveness and time saving

Required Skills and Qualifications:

  • College or University Graduate of any course.
  • ITIL / Agile (Any) Certified.
  • Hands-on experience with software development
  • Excellent communication skills
  • Problem-solving aptitude
  • Experience in leading a team and stakeholder management.
  • PMP / Prince 2 Certified / MBA
  • Technology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics, TCOE, etc.)
  • Lean Six Sigma