Service Delivery Transformation Lead

2 days ago


Manila, National Capital Region, Philippines KSearch Asia Consulting, Inc. Full time

We are looking for a skilled Service Delivery Transformation Lead to join our team at KSearch Asia Consulting, Inc. As a key member of our leadership team, you will be responsible for leading and coaching our Service Delivery Managers/Supervisors to drive business growth and achieve high quality service delivery.

The ideal candidate will have a strong background in operations and management, with a minimum of 5 years experience in this field. They will be knowledgeable in insurance processes and operational excellence, and possess a high level of customer-centricity, organization, and planning.

Responsibilities:

  • Strategic Planning: Develop and implement strategic plans to drive business growth and improve service delivery.
  • Team Leadership: Lead and coach Service Delivery Managers/Supervisors to achieve high quality service delivery and meet business objectives.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to identify opportunities for improvement and develop solutions.
  • Process Improvement: Identify areas for process improvement and develop initiatives to enhance efficiency and effectiveness.
  • Coaching and Development: Provide coaching and development opportunities to Service Delivery Managers/Supervisors to enhance their skills and knowledge.


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