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Call Center Agent

2 weeks ago

Quezon City, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

Nityo Infotech Services Philippines:

We offer a range of services to help businesses succeed in the digital age. Our team of experts is dedicated to delivering exceptional results.

Job Description:

As a Call Center Agent, you will play a vital role in our contact center team. Your primary responsibility will be to handle inbound customer calls and provide support to our insurance clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and effective manner.
  • Meet or exceed performance targets and quality standards.
  • Maintain accurate records of customer interactions and transactions.

Qualifications:

  • College undergraduate degree with strong communication and interpersonal skills.
  • Relevant work experience in a call center environment, preferably in the insurance industry.
  • Ability to work in a fast-paced environment, including night shifts and holidays.

Why Join Us:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.