**After Hours Technical Operations Professional**

1 day ago

Calamba, Calabarzon, Philippines beBeeSystem Full time ₱997,500 - ₱1,140,000
System Support Specialist

We are seeking a detail-oriented and self-motivated System Support Specialist to provide critical after-hours coverage for our eCommerce operations and IT infrastructure.

  • Monitor multiple integrated systems, including Celigo, SPS Commerce, Pipe17, NetSuite, and ShipHero, for order processing errors.
  • Identify, troubleshoot, and resolve order processing issues, ASN errors, invoice discrepancies, and fulfillment problems.
Key Responsibilities:
  • Document all error resolutions and maintain detailed logs of system issues.
  • Recognize patterns in recurring errors to identify potential systemic problems requiring escalation.
  • Create and manage support tickets with third-party vendors when system limitations are identified.
  • Collaborate with day-shift ES team to ensure continuity of operations.
  • Provide detailed shift reports highlighting resolved issues and ongoing concerns.
Requirements:
  • Strong computer literacy and ability to navigate multiple software systems simultaneously.
  • Experience with web-based applications and basic understanding of system integrations.
  • Ability to learn new software platforms quickly with provided training.
  • Familiarity with ticketing systems and IT service management tools strongly preferred.

The ideal candidate will have a strong passion for technology and be able to adapt quickly to new situations. If you are a motivated and organized individual who is excited about working in a dynamic environment, we encourage you to apply for this challenging role.

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