Trainer and Facilitator

1 week ago

Quezon City, National Capital Region, Philippines beBeeTraining Full time $60,000 - $80,000
Service Desk Training Specialist\

The Service Desk Training Specialist plays a key role in developing, preparing, delivering and facilitating training programs at the Service Desk Center Level. This specialist is responsible for measuring and evaluating training programs conducted, providing coaching and feedback to trainees, initiating, designing, and implementing training interventions.

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Key responsibilities include:

  • Developing and delivering training programs to enhance the skills of service desk agents.
  • Providing coaching and feedback to trainees on performance-related opportunities.
  • Designing training programs and developing or overseeing the production of training handouts, instructional materials, assessments and manuals.
  • Collaborating with subject matter experts to design initiatives.
  • Assessing training effectiveness and efficiency to ensure incorporation of taught skills and techniques into employees' work behavior.
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The ideal candidate will have experience in training and development, preferably in a contact center or call center environment. They should possess excellent organizational skills, good interpersonal communication skills, and be detail-oriented. A positive attitude, flexibility, and customer focus are essential qualities for this role.

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Qualifications include a Bachelor's degree in an IT-related field, certification in Instructional Design and Development, and strong knowledge of instructional design frameworks such as ADDIE Model, Bloom's Taxonomy, and Kirkpatrick's Levels of Evaluation.

Key Skills and Qualifications\

The following skills and qualifications are required for this role:

  • Experience in training and development in a contact center or call center environment.
  • Excellent organizational skills and attention to detail.
  • Good interpersonal communication skills, both written and verbal.
  • Ability to follow company policies and procedures.
  • Flexibility and ability to work independently.
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A Bachelor's degree in an IT-related field is preferred, along with certification in Instructional Design and Development. Strong knowledge of instructional design frameworks is also beneficial.

Benefits\

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

Working Conditions\

The working conditions for this role are typical of an office environment, requiring sitting most of the time, finger dexterity for computer use, talking to convey detailed instructions, and average visual acuity. The ability to lift and maneuver supplies, materials, or equipment weighing up to 50 pounds is also required.

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