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Experience Delivery Expert

1 week ago

Cebu City, Central Visayas, Philippines Tahche Careers Full time

We are seeking a highly skilled Experience Delivery Expert to join our team at Tahche Careers. As a key member of our promotional marketing agency, you will be responsible for overseeing the customer journey and ensuring a best-in-class customer experience.

Key Responsibilities:
  • Serve as the main point of contact for online customers through phone calls and internal systems.
  • Respond to customer inquiries in a professional and thorough manner within a 24-hour time frame.
  • Serve as an escalation point for resolution of issues.
  • Conduct thorough review of order acknowledgements to ensure accuracy and cross-referencing of orders.
  • Coordinate with cross-functional teams to support end-to-end customer experience goals, programs, and practices across the organization.
  • Assist with research, collection, database administration, and analysis of customer data and feedback.
  • Work independently within established procedures associated with the specific job function.
  • Special projects and other duties as assigned.
Requirements:
  • High School Diploma or equivalent; some college preferred.
  • 2-3 years of experience in a customer service environment or call center environment.
  • Medium proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer.
  • Ability to multitask and deliver on a high volume of projects in a fast-paced, deadline-driven environment.
  • Strong presentation, written, and verbal communication skills.
  • Strong customer orientation.
  • Highly organized and detail-oriented.
  • Team player.
  • Upbeat, energetic personality with a desire to learn.