Strategic Account Manager

1 day ago

Calamba, Calabarzon, Philippines beBeeCustomerSuccess Full time $800,000 - $1,000,000
Job Overview

The Senior Customer Success Manager plays a pivotal role in ensuring the successful adoption and utilization of our Cybersecurity as a Service offering.


Key Responsibilities:
  • Manage a portfolio of high-value accounts, fostering engagement and satisfaction throughout the customer lifecycle.
  • Establish key relationships within customers to understand their needs and concerns.
  • Develop strong connections with key buyers and influencers in customer accounts, leveraging these relationships to drive business growth.
  • Partner with customers to build joint plans for success, maintaining a deep understanding of their business goals and objectives.
  • Deliver exceptional customer experiences that align with our brand promise of delivering superior cybersecurity outcomes.
  • Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas for improvement.
  • Conduct regular business reviews to clearly articulate the specific value our services are delivering to the customer and progress on specific customer milestones and goals.
  • Coordinate activities across associated roles to ensure seamless handoffs and optimal customer experience.
  • Sustain business growth and profitability by maximizing value, driving usage, adoption, and upselling services.
  • Act as an escalation point for high-impact customer issues when necessary, ensuring timely resolution through collaboration with internal teams.

Requirements:
  • A minimum of 3 years' experience in customer success roles, with additional experience in customer support, sales, or business development being advantageous.
  • Experience working with large enterprise accounts, with a proven track record of driving revenue growth.
  • Exceptional communication skills, ability to foster positive business relationships, and comfortable taking ownership of customer success initiatives.
  • Ability to translate customer issues and needs into actionable business requirements.
  • Strong organizational skills, including the ability to establish clear milestones and project plans.
  • Familiarity with how organizations measure value and drive revenue, with experience in recurring revenue sales models and renewal processes being desirable.
  • Solid technical acumen, able to explain the benefits of different technologies and cybersecurity concepts.
  • Fluent Japanese language skills, ideally native proficiency, to cater to the Japan market.

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