Support Services Analyst
3 days ago
Join our team of Support Services Analysts and play a vital role in delivering exceptional customer service and technical support.
Job RoleIn this role, you will be responsible for creating and processing broadband and phone line requests, utilizing internet service provider online systems, and providing outstanding customer service.
Key Responsibilities:
- Create and process broadband and phone line requests accurately and in a timely manner
- Utilize internet service provider online systems to process orders, check status, and obtain accurate service order completions
- Provide exceptional customer service through phone or email
- Analyze and resolve incidents or requests obtained from TSC, RCO, and 3rd party service providers
Requirements:
- 3+ years of experience in IT Service Desk
- College graduate of an IT related course or equivalent experience
- Experience working with internet providers is a plus
- Analytical and problem-solving skills
- Customer Service experience in a BPO/Call Center setting
We Offer:
- A collaborative team environment
- Ongoing training and development opportunities
- A competitive compensation package
- A chance to make a meaningful impact
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