Customer Service Representative

1 week ago


Quezon City, National Capital Region, Philippines DBOS Full time
About the Job

We're seeking a passionate Customer Service representative to provide excellent assistance and engage with our community on social media networks.

This role will involve working closely with affiliated restaurants and being an ambassador for campaigns and promotions.

  • Respond to clients through Facebook, Instagram, and other social media platforms.
  • Assist with general inquiries, reservations, and complaints.
  • Stay up-to-date with social media trends concerning dining to maintain visibility of the service.
  • Coordinate with affiliated restaurants to ensure menu, pricing, images, promotions, and institutional policies are all up-to-date.
  • Collaborate with the dining community across different social media platforms and locations.

The ideal candidate will have:

  • Proven experience in social media support or customer service for at least 1-2 years.
  • A background in BPO or shared services, preferably with NZ, UK, and AU campaigns.
  • Excellent communication skills, both written and verbal.
  • Adeptness with social media tools, applications, and CRM; previous experience in Zendesk or similar is an advantage.
  • A positive attitude, keen attention to detail, and a customer-oriented approach.


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