Customer Support Ambassador

2 days ago


Quezon City, National Capital Region, Philippines Marivent Hotels and Resorts Inc. Full time
Job Description

We are seeking a skilled Customer Service Representative to join our team at Marivent Hotels and Resorts Inc.

About the Role
  • Respond to customer inquiries and resolve issues in a timely and professional manner via phone, email, chat or social media.
  • Provide exceptional customer service, addressing complaints and concerns with empathy and effective solutions.
  • Stay up-to-date on promotions and services, sharing this information with customers to enhance their experience.
  • Manage reservations, oversee delivery and payment processes, and maintain accurate records of customer interactions and transactions.
Key Responsibilities
  1. Deliver outstanding customer satisfaction by resolving issues promptly and professionally.
  2. Communicate effectively with customers, using clear and concise language to address their needs.
  3. Upsell and cross-sell products and services, identifying opportunities to enhance the customer experience.
  4. Maintain accurate records of customer interactions and transactions, ensuring seamless communication between teams.


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